Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of Clieka's cleaning services and website located at clieka.com (the "Service") operated by Clieka ("us," "we," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

Description of Services

Clieka provides professional cleaning services across Canada, including but not limited to:

• Residential cleaning services
• Commercial cleaning services
• Deep cleaning services
• Eco-friendly cleaning services
• Post-construction cleanup
• Move-in/move-out cleaning

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to customers.

Booking and Scheduling

Service Requests

• All service requests must be made through our website, phone, or authorized booking platforms
• Service confirmation is subject to availability and acceptance by Clieka
• We reserve the right to decline service requests that fall outside our service area or capabilities
• Special requests or modifications to standard services may incur additional charges

Scheduling and Rescheduling

• Appointment times are estimates and may vary due to factors beyond our control
• We will provide reasonable notice if significant delays are expected
• Customers may reschedule appointments with at least 24 hours' notice
• Repeated last-minute cancellations may result in service restrictions

Pricing and Payment

Service Pricing

• Prices are quoted based on the information provided by the customer
• Final pricing may be adjusted if actual conditions differ significantly from the initial assessment
• All prices are in Canadian dollars (CAD) and include applicable taxes unless otherwise specified
• Additional services requested during the cleaning visit may incur extra charges

Payment Terms

• Payment is due upon completion of services unless other arrangements have been made
• We accept cash, credit cards, and electronic payments
• For commercial accounts, payment terms may be negotiated separately
• Late payment fees may apply to overdue commercial accounts
• All payment processing fees are non-refundable

Customer Responsibilities

Property Access

• Customers must provide safe and legal access to the property
• Customers are responsible for securing valuable or fragile items
• Pet arrangements must be communicated in advance
• Parking must be available for our service vehicles

Property Condition

• Customers must disclose any hazardous materials or conditions
• Basic tidying and decluttering may be required before deep cleaning services
• Customers should report any pre-existing damage or concerns
• Utilities (water, electricity) must be available and functional

Service Standards and Guarantees

Quality Assurance

• We strive to provide high-quality cleaning services that meet professional standards
• If you are not satisfied with our service, please contact us within 24 hours
• We will make reasonable efforts to address legitimate quality concerns
• Customer satisfaction guarantees may vary by service type

Service Limitations

Our services do not include:

• Cleaning of biohazardous materials
• Restoration of damaged property
• Pest control or extermination
• Repairs or maintenance work
• Cleaning of items requiring specialized equipment or expertise
• Services in unsafe or hazardous conditions

Cancellation and Refund Policy

Customer Cancellations

• Customers may cancel services with 24 hours' notice without penalty
• Cancellations made less than 24 hours before scheduled service may incur a cancellation fee
• No-shows or same-day cancellations may be charged the full service fee
• Emergency cancellations due to illness or unforeseen circumstances will be considered on a case-by-case basis

Clieka Cancellations

• We may cancel services due to severe weather, safety concerns, or other circumstances beyond our control
• Customers will be notified as soon as possible of any cancellations
• Rescheduling will be offered at no additional charge
• No compensation is provided for indirect costs resulting from service cancellations

Refunds

• Refunds are considered on a case-by-case basis for legitimate service issues
• Partial refunds may be provided for incomplete or unsatisfactory services
• Processing fees and payment gateway charges are non-refundable
• Refund requests must be made within 7 days of service completion

Liability and Insurance

Liability Coverage

• Clieka maintains general liability insurance for our cleaning operations
• We are responsible for damage caused by our negligence during service provision
• Customers must report any damage claims within 24 hours of service completion
• Our liability is limited to the cost of the service or the actual damage, whichever is less

Limitations of Liability

• We are not liable for pre-existing damage or wear and tear
• We are not responsible for damage to improperly maintained items
• Liability for consequential or indirect damages is excluded
• Maximum liability per incident is limited to $1,000 CAD unless otherwise agreed

Customer Responsibilities

• Customers are responsible for securing valuable items
• Customers must disclose any known risks or hazards
• Customers are liable for any false information that leads to damage or injury
• Customers must maintain appropriate property insurance

Privacy and Confidentiality

• We respect customer privacy and maintain confidentiality of customer information
• Our employees are trained to respect customer privacy and property
• Security codes and access information are kept confidential and secure
• For detailed information about data handling, please see our Privacy Policy

Intellectual Property

• All content on our website is protected by copyright and trademark laws
• Customers may not reproduce, distribute, or modify our marketing materials
• Use of our logo or brand name requires written permission
• Customer testimonials and reviews may be used for marketing purposes with consent

Health and Safety

Safety Protocols

• Our staff follow established health and safety protocols
• We use eco-friendly cleaning products whenever possible
• Customers with allergies or sensitivities must inform us in advance
• We reserve the right to refuse service in unsafe conditions

COVID-19 and Health Measures

• We follow all applicable public health guidelines
• Staff may wear personal protective equipment as required
• Customers should inform us of any health concerns or quarantine requirements
• Services may be modified or postponed based on health recommendations

Employment and Staffing

• All Clieka employees are screened and trained professionals
• Customers may not directly hire or solicit our employees
• Employee tip or gratuity policies will be communicated separately
• Concerns about employee conduct should be reported immediately

Communication and Customer Service

• We strive to respond to customer inquiries within 24 hours during business days
• Customers can contact us via phone, email, or through our website
• Appointment confirmations and updates will be sent via your preferred communication method
• Emergency contact information is available for urgent issues

Dispute Resolution

Complaint Process

• Customers should first contact our customer service team to resolve issues
• Formal complaints should be submitted in writing within 7 days
• We will investigate and respond to complaints within 14 business days
• If resolution cannot be reached, mediation services may be recommended

Legal Jurisdiction

• These terms are governed by the laws of the Province of Ontario, Canada
• Any legal disputes will be subject to the jurisdiction of Ontario courts
• Both parties agree to attempt good faith resolution before litigation
• Small claims court may be appropriate for minor disputes

Force Majeure

Clieka is not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, severe weather, or environmental emergencies
• Government regulations, restrictions, or public health orders
• Labor disputes, strikes, or supply chain disruptions
• Technical failures, power outages, or infrastructure problems
• Other acts of God or circumstances beyond our control

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

Changes to Terms

• We reserve the right to modify these Terms at any time
• Changes will be posted on our website with an updated effective date
• Continued use of our services constitutes acceptance of modified terms
• Material changes will be communicated to existing customers when possible

Contact Information

If you have questions about these Terms of Service, please contact us:

Clieka Customer Service
123 Queen Street West
Toronto, ON M5H 2M9
Canada

Phone: (416) 555-0123
Email: [email protected]
Website: www.clieka.com
Business Hours: Monday - Friday, 8:00 AM - 6:00 PM EST
Emergency Contact: Available for urgent issues during service hours

Acknowledgment

By using Clieka's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that these Terms constitute a legally binding agreement between you and Clieka.

These Terms of Service are effective as of the date listed above and will remain in effect until terminated or modified as described herein.