Privacy Policy

Introduction

Clieka ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

This policy applies to all information collected by Clieka through our website (clieka.com), mobile applications, and any related services, sales, marketing, or events.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Make a service request or booking
• Subscribe to our newsletter
• Contact us through our website or customer service
• Participate in surveys or promotions
• Apply for employment with us

Personal information may include:

• Name, address, phone number, and email address
• Payment information (processed securely through third-party payment processors)
• Service preferences and special instructions
• Communication preferences
• Employment-related information (for job applicants)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• IP address and general location information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website or source
• Device information (mobile device type, unique device identifiers)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

• To provide and deliver our cleaning services
• To process payments and manage billing
• To communicate with you about your service requests
• To schedule and coordinate cleaning appointments
• To provide customer support and respond to inquiries

Business Operations

• To improve our services and customer experience
• To conduct market research and analytics
• To manage our business operations and compliance
• To detect and prevent fraud or unauthorized activities
• To comply with legal obligations

Marketing and Communications

• To send promotional materials and special offers (with your consent)
• To provide newsletters and cleaning tips
• To conduct customer satisfaction surveys
• To inform you about new services or changes to existing services

Information Sharing and Disclosure

We do not sell, rent, or lease your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processing companies
• Scheduling and booking systems
• Customer relationship management platforms
• Email marketing services
• Analytics and website optimization services
• IT support and hosting services

Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government investigations or regulatory requirements
• Protecting our rights, property, or safety
• Enforcing our terms of service or agreements
• Investigating suspected fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure servers and networks with firewall protection
• Regular security assessments and updates
• Access controls limiting employee access to personal information
• Staff training on privacy and security best practices
• Secure disposal of personal information when no longer needed

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have certain rights regarding your personal information:

Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Receive information about how your data is being used

Withdrawal of Consent

• Withdraw consent for marketing communications at any time
• Opt out of non-essential data collection and processing
• Unsubscribe from newsletters and promotional emails

Data Portability

• Request a copy of your personal information in a structured format
• Transfer your information to another service provider (where technically feasible)

Complaints

If you have concerns about how we handle your personal information, you may:

• Contact our Privacy Officer directly
• File a complaint with the Office of the Privacy Commissioner of Canada
• Contact your provincial privacy commissioner

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Customer service records: 3 years after last service
• Billing and payment information: 7 years for tax and accounting purposes
• Marketing consent records: Until consent is withdrawn plus 3 years
• Website analytics data: 26 months
• Employment records: As required by applicable employment laws

International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada, including the United States, where some of our service providers are located. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

Third-Party Links

Our website may contain links to third-party websites or services. This privacy policy does not apply to such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

The "Last updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy periodically.

Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us:

Privacy Officer

Clieka Privacy Officer
123 Queen Street West
Toronto, ON M5H 2M9
Canada

Email: [email protected]
Phone: (416) 555-0123
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

Governing Law

This privacy policy is governed by the laws of Canada and the province of Ontario. Any disputes arising from this policy will be subject to the jurisdiction of the courts of Ontario, Canada.

Definitions

• Personal Information: Information about an identifiable individual, as defined under Canadian privacy laws
• Processing: Any operation performed on personal information, including collection, use, disclosure, storage, and destruction
• Service Providers: Third-party companies or individuals that provide services on our behalf
• Cookies: Small data files placed on your device when you visit our website